Payment

It is not necessary to print your receipt. Please bring your ID card alongside your booking reference number.

Our tours start from USD 150, please contact us directly to create your unique experience. Contact us here.

Preparation

There are many hiking trails in St. Lucia. We strongly advise to wear sturdy footwear. You may also want to bring along a lightweight jacket or sweater to temper the mountains’ cool breezes.

Bathing suits are a must for the Island as well as athletic/comfy and light clothes to go on hikes and explore the Island in. Don’t forget your bottle of water and snacks.

Reservation

Cancelation Policy

Except otherwise stated, Tour or package or any product cancelled without due notice are subject to a cancellation fee according to the following scale:

All cancellations must be in writing and be made by the person who submitted the booking. Please send an email to your contact at the Company, with a copy to info@stluciaecoadventures.com

Deposits are non-refundable.  Except otherwise stated, Tour or package or any product cancelled without due notice are subject to a cancellation fee according to the following scale:

  • 30 days or more prior to departure – loss of deposit
  • 15-29 days before departure – 30% of tour cost*
  • 7-14 days before departure – 50% of tour cost*
  • 6 or fewer days before departure – 80% of tour cost*
  • 48 hours or fewer before departure – 100% of tour cost*

* or deposit if greater.

Tailor-made tours may be subject to alternative cancellation terms, which will be communicated to applicable Clients at the time of booking.

All cancellations must be in writing and be made by the person who submitted the booking form. Please send an email to your contact at the Company, with a copy to info@stluciaecoadventures.com

Once the tour has started, no refund for any unused portion or part of the tour or services to be provided will be given. If you want to make any changes to the tour, or depart the tour early, such alteration or departure will be entirely at your own expense and liability. You will also need to communicate in writing to the tour operator your reason for leaving the tour. 

Payment Terms:

  • After confirmation of any Package request: 100% of tour package cost required immediately to book all the respective services.

Refunds (if applicable)

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment in a timely fashion.

Late or missing refunds (if applicable)

If you haven’t received a refund within 7 working days of the refund approval, first check your bank account again. Then contact your credit card company or bank, it may take some time before your refund is officially processed.

If you’ve done all of this and you still have not received your refund, please contact us at info@stluciaecoadventures.com

No-show policy

Failure to show up on time on the tour date means forfeiture of any and all funds paid for the tour.

Waiver/Release

In consideration of being allowed to participate in the tour/activity, you and all the participants of your group acknowledge, appreciate, and agree that:
-You are aware that there are dangers and risks inherent to a tour and to outdoor activities.
-You accept all the inherent risks of the above activities and the possibility of personal injury, death, property damage or loss resulting therefrom.
-You likewise acknowledge that whatever accident or any untoward incident that might occur during the tour will be your sole responsibility and shall free Eco Adventures and its suppliers from whatever legal liabilities appertaining thereto-hereby quitclaiming any right to collect damages from Eco Adventures, its personnel and suppliers.

We reserve our right to refuse service to:

Any person for any valid reasons such as: rudeness, sexual harassment, behaviour liable to cause discomfort of other clients, danger or inconvenience to other clients or tour personnel, bringing weapons and illegal drugs.  Guests who are under the influence of alcohol or illegal drugs will not be allowed to board our vehicle and will lead to forfeiture of any and all payments. We also reserve the right to refuse a minor if unaccompanied by parents or a legal guardian.

Depending on the tour reservations are preferred to guaranteed an unique experience. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable. They also allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.

Weather

We do hike in the rain, snow, wind and any other weather conditions that nature decides to throw at us. After all, we’re going on adventures! If the weather is unsafe for any reason, the trip will be changed or postponed. You will be notified the week of your trip if there are changes due to weather.